Cheerlink AI Chatbot offers a powerful, AI-driven solution for businesses aiming to boost customer engagement and streamline support. Ideal for e-commerce stores, Cheerlink’s chatbot handles up to 90% of customer inquiries autonomously, significantly reducing the need for human intervention. With features that proactively drive sales and engage customers across various communication channels, Cheerlink is particularly suited for businesses that prioritize efficient customer support and higher conversion rates.

Key Features and Benefits:

1. High Resolution Rate and Availability: Cheerlink boasts a 90% AI resolution rate, meaning it effectively addresses the majority of customer queries without requiring human input. The chatbot operates 24/7, ensuring continuous support and enhancing customer satisfaction.

2. Proactive Sales Engagement: The chatbot actively reaches out to customers with personalized messages and product recommendations. It assists in reducing cart abandonment by sending timely discounts, and cross-sell prompts increase the average order value (AOV) with minimal manual effort.

3. Omnichannel and Multilingual Support: Cheerlink operates across multiple channels, including email, SMS, and social media (Facebook, Instagram, WhatsApp), allowing businesses to manage all customer interactions within one platform. It also provides multilingual support, helping global brands cater to customers in their native languages.

4. Customizable Brand Voice and AI Copilot: Businesses can tailor Cheerlink’s responses to match their brand tone, ensuring consistency in customer experience. Additionally, Cheerlink’s AI Copilot assists human agents by offering reply suggestions, summarizing past interactions, and handling complex queries seamlessly, thus optimizing agent performance.

5. Mobile App Access: Available on both iOS and Android, Cheerlink’s mobile app enables businesses to manage customer interactions on the go, enhancing response time and flexibility.

Some Best Feature to Look into

Widget

Create a seamless customer experience with stunning, customizable widgets tailored to your brand’s style and needs.

• Display products and announcements in a visually appealing way.

• Engage customers with interactive widgets for quick actions.

AI Chatbot

Automate customer support and sales with a chatbot that understands and responds to your customers’ needs in real time

• Instantly answer common questions to improve support.

• Guide customers through the purchase process smoothly.

• Provide 24/7 support to assist customers anytime.

  
  

AI Copilot

Empower your support team with an AI copilot that assists in real-time, offering suggestions and answering customer queries faster.

• Provide smart suggestions to boost response times.

• Manage multiple customer queries more efficiently.

• Automate tasks to increase support team productivity.

Campaigns

Reach your customers wherever they are with integrated SMS, email, pop-ups, and more.

• Segment audiences for personalized messaging.

• Track performance to optimize your strategy.

Pricing Plans:

Free: $0 for 1 seat, 50 live chats per month

AI Starter: $19 for 100 live and chatbot conversations, 24/7 support, multilingual capabilities, and AI sales recommendations

Advanced: $29 for 300 live/chatbot conversations, Facebook and Instagram integration, email forwarding, and a branded domain

Pro: $99 for unlimited live chats, 1200 chatbot conversations, self-learning AI, and priority 24/7 support

Cheerlink also offers a 14-day free trial for all plans, allowing users to explore the platform’s features without a credit card requirement.

Real-World Use Cases:

• Retail & E-commerce: A fashion store using Cheerlink reported increased conversions by proactively offering discounts to hesitant shoppers, reducing cart abandonment rates and elevating sales.

• Health & Wellness: Cheerlink efficiently handled thousands of inquiries for a large wellness brand, enabling the business to automate responses on product specifications, discounts, and order status.

• Tech & Electronics: An electronics retailer benefited from Cheerlink’s multilingual support, allowing them to serve international customers effectively without expanding their customer service team.

Getting Started:

For more details or to start using Cheerlink, visit the official website or view additional customer feedback on their AppSumo listing.